Conflicts are disruptive. Admittedly, in a competitive environment, a company may sometimes derive benefit from a conflict’s disruptive effect to someone else’s business. In a clear majority of cases, however, the conflict disrupts the businesses of all parties involved. Resources are lost.
Some say, and to a certain extent we agree, that companies can narrow down the pool of potential conflicts by improving their processes. However, in a commercial setting, sooner or later, a conflict of significance inevitably emerges. What we, therefore, deem as critical is what happens management-wise after a conflict emerges.
We believe that by better management, companies can shorten the life span of conflicts and thereby save resources for preferred purposes.
Conflicts differ from other management challenges in several aspects. Management practices suitable for other management challenges often work poorly for conflicts – especially for the more detrimental ones. Often a manager manages a specific conflict for the first time because, in general, conflicts represent rare disturbances to everyday business. And even if one has experience of managing other conflicts, chances are that for various reasons the knowledge from prior conflicts is not directly applicable to a new conflict.
Conflicts are, thus, difficult to manage. As part of conflict management efforts, corporations (irrespective of their size) typically act in a manner they should not, and, on the other hand, neglect to carry out measures they should.
Businesses, corporations and corporate cultures differ. We are currently validating a new conflict management model with the help of selected corporations.
Should our enhanced conflict management model survive the validation phase giving us a reason to proceed, we are going to concentrate our efforts on creating an app for conflict management purposes.
As said, what happens management-wise after a conflict emerges, is critical. We are, thus, fully aware that the suggested app can only be genuinely beneficial and accepted if it is usable and understandable from the perspective of an average management level employee of an organization.